GOOGLE IS DUMB!
Google thinks that
www. domain.com (space after www. to break the link) * domain.com are different websites (yep it really is that dumb )
When you install software, you have to set the base irl (domain name) at the point of installation. Most autoinstallers use the domain.com version.
To prevent Google from getting confused about www. and non www. (this is known as canonicalisation or C14N for the geeks) you use a redirect to send all requests from 1 version to your preferred version.
In this case, when installing the software they selected domain.com as the base domain name, because of that, all internal links will use domain.com at the start of their url's. e.g. domain.com/about-us.php . because this is the base domain type (domain.com) , the redirect should take all requests for www. domain.com/ and send them to domain.com/ but the redirect has been set up the other way around.
Put simply, if you move house, you tell the postal service your old and new address. In this case, they are redirecting all their mail to their old house, which will send it to the new house, which will send it back to the old house to the nth degree!
Last edited by OldWelshGuy; Today at 11:28. Reason: sausage finger typing correction
Source: http://www.ukbusinessforums.co.uk/forums/showthread.php?t=287681
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